Terms and conditions
These terms govern the use of this site, published by Vivilo Holding S.r.l. (VAT IT17324801004, Viale Regina Margherita 217, 00198 Roma), and the stays booked through its booking engine. The operator of each stay is the company named in the individual booking.
Last updated on 21 September 2026The site
This site presents the residences of Vivilo® Collection and leads to its booking engine. The information on each residence is kept accurate to the best of our knowledge and updated when a residence changes; the availability and price that count are those shown by the booking engine at the time of booking.
Bookings
A booking is concluded with the company that manages the residence - named on the residence's page, in the summary before payment and in the confirmation - when the booking engine confirms it and you receive the confirmation. The rate you choose sets the payment and cancellation conditions: a flexible rate can be cancelled free of charge until the date stated; a non-refundable rate is paid in full at booking and cannot be refunded. The conditions of your rate are shown before the confirmation and repeated in the confirmation.
Arrival and stay
Every guest presents a valid identity document before or at arrival, as Italian law requires of every accommodation; access instructions reach you once the registration is complete. The residences are non-smoking indoors; parties and events are not allowed; quiet is expected between 22:00 and 08:00. Pets are not admitted unless agreed in writing. The number of guests may not exceed the number booked.
Damage and liability
Guests are responsible for damage caused to the residence during the stay, beyond normal wear. A lost key or access device is replaced at cost. The operator of the stay is not liable for events outside its control, such as interruptions to public utilities, nor for valuables left in the residence.
Experiences
Experiences shown on this site are arranged by our concierge on request and delivered by selected local guides, chefs, skippers and providers. Availability, the final price, what is included and the cancellation conditions are confirmed in writing before you book, and those confirmed conditions apply.
Law and disputes
These terms are governed by Italian law. For consumers resident in the European Union, the rights granted by their national law apply. Any dispute is brought before the courts of Rome, without prejudice to the mandatory jurisdiction of the consumer's place of residence.