Cancellation and refund policy
How a stay booked on Vivilo Holding S.r.l.'s site can be cancelled, and when and how a payment is refunded. The refund is owed by the company that manages the residence, named in the confirmation.
Last updated on 21 September 2026The rate decides
Every booking is made under a rate whose cancellation conditions are shown before you confirm. A flexible rate can be cancelled free of charge until the date and time shown in your confirmation; after that, the first night or the amount stated is charged. A non-refundable rate is charged in full at booking and is not refunded in case of cancellation, no-show or early departure.
How to cancel
Cancel from the link in your confirmation or by writing to info@vivilocollection.it with your booking reference. The cancellation takes effect when we confirm it in writing.
Refunds
Where a refund is due, it is returned to the payment method used for the booking within 14 days of the confirmed cancellation. Bank processing times may add a few days.
If we cannot host you
If for reasons attributable to us a residence cannot be made available on the dates booked, we offer a residence of equal or higher category at no extra cost or, if you prefer, a full refund of what you paid.